{"product_id":"messaging-management-dolibarr","title":"MESSAGING MANAGEMENT - Dolibarr","description":"\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e1. Product overview\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eMessaging Management turns Dolibarr into a centralised professional communication platform. Instead of scattering business correspondence across personal mail clients, shared spreadsheets and a separate chat tool, the module brings e-mail, internal messaging, team channels and departmental shared inboxes into the ERP itself — next to the third parties, quotations, orders, invoices and projects the conversations are actually about.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eThe result is a single, auditable record of who said what to whom, when, about which business object, and how quickly the organisation responded.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e2. Business objectives\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoListBulletCxSpFirst\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eEliminate the loss of context between an e-mail thread and the ERP record it concerns.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eMake departmental mailboxes accountable: every conversation has an owner, a status and a deadline.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eMeasure responsiveness objectively through first-reply time, resolution time and SLA compliance.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eReduce manual routing through an automation rule engine.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eProvide a defensible audit trail for regulated and contractual correspondence.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpLast\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eKeep communication data inside the organisation's own database, under its own retention policy.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e3. Target users\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003ctable class=\"MsoTableLightGridAccent1\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse; border: none; mso-border-alt: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: -1; mso-yfti-firstrow: yes; mso-yfti-lastfirstrow: yes;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-bottom: solid #4F81BD 2.25pt; mso-border-bottom-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 5;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eDepartment\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; border-left: none; border-bottom: solid #4F81BD 2.25pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 1;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003ePrimary use\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 0;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eManagement\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eCross-department visibility, SLA and workload dashboards\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 1;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eSales\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003eQuotation follow-up, customer threads linked to the opportunity\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eCustomer service\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eShared support inbox, assignment, SLA, escalation\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eAccounting\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003eInvoice reminders, payment disputes, document requests\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 4;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003ePurchasing\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eSupplier negotiation threads linked to purchase orders\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 5;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eLogistics\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003eShipment notifications, delivery complaints\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 6;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eHuman resources\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eConfidential internal exchanges, onboarding channels\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 7;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eProject teams\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003ePer-project channels with decisions and shared files\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 8; mso-yfti-lastrow: yes;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eIT and quality\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eAudit trail, retention policy, GDPR operations\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e4. Key benefits\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoListBulletCxSpFirst\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eOne inbox for the whole organisation, filtered by permission rather than by mailbox password sharing.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eEvery conversation carries a status, a priority, an owner and an SLA deadline.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eAutomatic linking of a thread to the third party, quotation, order, invoice or project it concerns.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eRule-driven routing removes the daily manual triage of a shared mailbox.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eReal measurement replaces impressions: first-reply time, resolution time, SLA compliance, reopen rate.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eA message becomes a task, a ticket or an agenda event in one click, with its context preserved.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eFull audit trail and configurable retention, with archiving that never silently deletes.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpLast\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eFive languages, so a multinational team uses one system in its own words.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.5pt; mso-bidi-font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: 'MS Mincho'; mso-fareast-theme-font: minor-fareast; mso-bidi-font-family: Arial; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;\"\u003e\u003cbr clear=\"all\" style=\"mso-special-character: line-break; page-break-before: always;\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e5. Technical architecture\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eThe module is a standard Dolibarr external module. It modifies no core file, so a Dolibarr upgrade does not break it. It installs into htdocs\/custom\/ and registers itself through the ordinary module descriptor contract.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable class=\"MsoTableLightGridAccent1\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse; border: none; mso-border-alt: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: -1; mso-yfti-firstrow: yes; mso-yfti-lastfirstrow: yes;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-bottom: solid #4F81BD 2.25pt; mso-border-bottom-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 5;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eItem\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; border-left: none; border-bottom: solid #4F81BD 2.25pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 1;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eValue\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 0;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eTechnical name\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003emessagingmanagement\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 1;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eModule class\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003emodMessagingManagement\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eModule number\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003e1316000\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eTable prefix\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003ellx_messagingmanagement_\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 4;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eBusiness tables\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003e35\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 5;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003ePermissions\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003e38\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 6;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eMenu entries\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003e28\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 7;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eScheduled tasks\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003e11\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 8;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eLanguages\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003e5 (781 keys each)\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 9;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eMinimum PHP\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003e8.1\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 10; mso-yfti-lastrow: yes;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eDatabases\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eMySQL, MariaDB\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eThe 35 business objects share one generic list engine and one generic card engine, so filtering, pagination, column selection and permission checks behave identically everywhere and evolve in one place.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e6. Communication dashboard\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eThe Communication Command Center is organised in three zones plus analytical components.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpFirst\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eZone 1 — Communication pulse: messages received and sent today, unread, priority, assigned, unassigned, awaiting reply, active internal conversations.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eZone 2 — Activity centre: open and closed conversations, active channels and groups, unread mentions, drafts, scheduled messages, tasks created from messages, recent conversations and active shared inboxes.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eZone 3 — Alerts and performance: unanswered messages, breached deadlines, send failures, IMAP and SMTP errors, blocked and suspicious attachments, overloaded queues, unassigned conversations, plus SLA, reply-rate and read-rate gauges.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eSix interactive charts: daily inbound and outbound flow, conversations by status, messages per mailbox, priority breakdown, monthly SLA compliance, monthly average reply time.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eCommunication heatmap by weekday and hour, revealing genuine peak load.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpLast\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eConversation Radar: open conversations ranked by a composite risk score built from priority, remaining SLA time, assignment state and thread volume.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e7. Internal messaging\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoListBulletCxSpFirst\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003ePrivate one-to-one conversations between Dolibarr users.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eGroup conversations with owner, administrators, members and roles.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eReply, forward, quote, edit within a configurable window, delete by permission.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eMark unread, mark important, pin, archive, mute.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eMentions with their own notification path and unread tracking.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eReactions on any message.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eAttachments, drafts and scheduled sending on internal messages too.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpLast\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eRead receipts, configurable per instance.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e8. Private conversations\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003ePrivate conversations are not visible to non-participants. A dedicated privateaudit permission exists for legally authorised inspection; granting it is an explicit and auditable act rather than an administrator side effect.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e9. Group conversations\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoListBulletCxSpFirst\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eName, description, picture, owner, administrators and members.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eTypes: private, visible, temporary, project-related, customer-related, department-related.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eTemporary groups carry an expiry date.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eInvitations, removal, role changes, per-member muting.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpLast\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003ePinned messages and shared files.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e10. Team channels\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eEleven channel types cover the usual organisational structure.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable class=\"MsoTableLightGridAccent1\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse; border: none; mso-border-alt: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: -1; mso-yfti-firstrow: yes; mso-yfti-lastfirstrow: yes;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-bottom: solid #4F81BD 2.25pt; mso-border-bottom-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 5;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eType\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; border-left: none; border-bottom: solid #4F81BD 2.25pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 1;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eTypical use\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 0;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003epublic \/ private\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eCompany-wide or restricted discussion\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 1;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eteam\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003eA standing team's working channel\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eproject\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eCreated alongside a Dolibarr project\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003ecustomer \/ supplier\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003eDedicated to one third party\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 4;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003esupport \/ sales\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eFront-office coordination\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 5; mso-yfti-lastrow: yes;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eaccounting \/ logistics \/ HR\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003eBack-office coordination\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpFirst\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eVisibility: open, restricted, confidential.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eOwner, moderators, members with notification levels (all, mentions, none).\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eJoin, leave, invite, restrict, archive, reactivate, close, export.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpLast\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eActivity counters and last-activity tracking.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.5pt; mso-bidi-font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: 'MS Mincho'; mso-fareast-theme-font: minor-fareast; mso-bidi-font-family: Arial; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;\"\u003e\u003cbr clear=\"all\" style=\"mso-special-character: line-break; page-break-before: always;\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e11. Email management\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoListBulletCxSpFirst\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eReceive, send, reply, reply all, forward, Cc, Bcc.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eDrafts, scheduled sending, cancellation of a scheduled send.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003ePriority, signature and template insertion, attachments.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eClassify, assign, follow, archive, delete, restore, search.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003ePer-recipient delivery status and read timestamp.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpLast\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eMessage list showing sender, recipients, subject, date, size, attachments, status, priority, labels, assignment and linked ERP objects.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e12. Shared inboxes\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eA shared inbox is a departmental queue with its own members, supervisors, SLA and workload. The cockpit shows, per queue: open conversations, unassigned backlog, breached deadlines, unread count, member count, average first-reply time and an SLA compliance bar. A queue above its load threshold is flagged visually, and a mailbox in IMAP or SMTP error is flagged in red.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eConversation statuses: new, unassigned, assigned, in progress, waiting for customer, waiting internally, resolved, closed, archived.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e13. IMAP synchronisation\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoListBulletCxSpFirst\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003ePeriodic and manual retrieval, folder management, UID tracking.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eDuplicate protection on (mailbox, UID): re-running never doubles a message.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eMIME header decoding and charset conversion to UTF-8.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eThread resolution by In-Reply-To, then by normalised subject on the same mailbox.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eAutomatic resolution of the sender address onto a Dolibarr third party.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eBatch limiting so a large mailbox degrades into several runs instead of a timeout.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eError handling that flags the mailbox and writes an audit row without ever logging a secret.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpLast\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eDegraded mode when the PHP imap extension is absent: everything else keeps working.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e14. SMTP delivery\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoListBulletCxSpFirst\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eImmediate and deferred sending through Dolibarr's own mail transport.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eDelivery queue with retry accounting and a configurable retry ceiling.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eHourly rate limiting per mailbox to stay within provider limits.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eStatuses: draft, scheduled, queued, sent, failed, cancelled, to retry.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpLast\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eFailures surface on the dashboard rather than disappearing into a log.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e15. Templates\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eEleven categories ship with the module: sales e-mail, quotation follow-up, order confirmation, invoice reminder, shipping notification, document request, support reply, invitation, reminder, internal message and automatic reply. Each template carries a language, subject, HTML and text bodies, variables, an attached signature, visibility and a usage counter.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eAvailable variables include contact name, user, company, quotation, order and invoice references, amount and date.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e16. Signatures\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eSignatures are scoped: personal, per mailbox, per department, per language, per message type, per entity or global. Each carries job title, phone, e-mail, website, logo, legal notice and both HTML and plain-text bodies.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e17. Attachments\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoListBulletCxSpFirst\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eSize limit and extension deny-list enforced by configuration.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eMIME type and extension both recorded; a mismatch is a review signal.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eMD5 checksum for integrity and duplicate detection.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eScan status: accepted, rejected, pending, suspicious — ready for an external antivirus connector.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eRejected and suspicious files surface on the dashboard instead of being dropped silently.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpLast\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003ePer-file download counting and storage accounting by type.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e18. Assignments\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eA conversation can be assigned to a user, a group, a team, a department or a queue, manually, automatically, by load balancing or by self pick-up. The module keeps the full assignment history: who assigned, from whom, why, when it was accepted and when it was released.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e19. Internal notes\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eAn internal note is attached to an external conversation but is never sent to the customer. It is visually distinct, can mention a colleague, can carry an attachment and appears in the audit trail.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e20. Tags and priorities\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eTen label categories ship by default: urgent, sales, support, billing, order, complaint, supplier, project, dispute and VIP. Labels carry colours, can be private or shared, and are applied manually or by rule.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eFive priority levels — low, normal, high, urgent, critical — drive the SLA policy and the Conversation Radar risk score.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan lang=\"EN-US\" style=\"font-size: 10.5pt; mso-bidi-font-size: 11.0pt; line-height: 115%; font-family: 'Calibri',sans-serif; mso-fareast-font-family: 'MS Mincho'; mso-fareast-theme-font: minor-fareast; mso-bidi-font-family: Arial; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;\"\u003e\u003cbr clear=\"all\" style=\"mso-special-character: line-break; page-break-before: always;\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e21. Automation rules\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eA rule combines a trigger, criteria and actions, with an execution order and an optional stop-processing flag.\u003c\/span\u003e\u003c\/p\u003e\n\u003ctable class=\"MsoTableLightGridAccent1\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse; border: none; mso-border-alt: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: -1; mso-yfti-firstrow: yes; mso-yfti-lastfirstrow: yes;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-bottom: solid #4F81BD 2.25pt; mso-border-bottom-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 5;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eCriteria\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; border-left: none; border-bottom: solid #4F81BD 2.25pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 1;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eActions\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 0;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003efrom, to, from_domain\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eset priority\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 1;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003esubject_contains, body_contains\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003eapply label\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003ehas_attachment, size_gt\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003earchive\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003epriority\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003eassign to team\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 4; mso-yfti-lastrow: yes;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eoutside_business_hours\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eassign to user\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eAn unknown criterion is ignored rather than treated as a match, so a typo can never make a rule fire on everything. Every evaluation is logged with its result, duration and error.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e22. Automatic replies\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eSeven reply types: out of office, acknowledgement of receipt, case opening, request confirmation, closing hours, deadline exceeded and status change. Each has a period, applicable days, hours, language, template, a maximum per sender, an anti-loop cooldown and an exclusion list — so two responders can never loop against each other.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e23. Scheduled messages\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eChoose a date and time, edit or cancel before it leaves, duplicate it, watch the queue and its status, and be notified on failure. Delivery is performed by a Dolibarr scheduled task.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e24. Search\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eFull-text search combined with filters on sender, recipient, subject, content, date range, mailbox, priority, direction, status, label, attachment presence and file name. Searches can be saved, marked favourite and shared.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e25. Archiving and retention\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eA configurable retention window drives an archiving task. Archiving never deletes: erasure remains an explicit, permissioned operation. Per-mailbox retention overrides the global default. Deactivating the module does not delete any data.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e26. Dolibarr integrations\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003ctable class=\"MsoTableLightGridAccent1\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse; border: none; mso-border-alt: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: -1; mso-yfti-firstrow: yes; mso-yfti-lastfirstrow: yes;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-bottom: solid #4F81BD 2.25pt; mso-border-bottom-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 5;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eObject\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; border-left: none; border-bottom: solid #4F81BD 2.25pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 1;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eIntegration\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 0;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eThird party\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eMessagerie tab, conversations, exchange statistics\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 1;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eContact\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003eExchange history, address completion\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eQuotation\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eThread linked to the quotation, follow-up, reminders\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eSales order\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003eConfirmation, clarification, complaint handling\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 4;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003ePurchase order\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eSupplier requests and confirmations\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 5;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eInvoice\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003eSending, reminders, payment disputes, proof of exchange\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 6;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eShipment\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eNotification, tracking, delivery complaints\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 7;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eContract\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003eRenewal reminders, contractual correspondence\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 8;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eProject and task\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eProject channel, message converted into a task\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 9;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eTicket\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003eMessage converted into a ticket, replies attached\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 10;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eAgenda\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eEvents and follow-up reminders created from a message\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 11;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eDMS\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003eAttachment archiving and permissions\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 12; mso-yfti-lastrow: yes;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eUsers and groups\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eNative accounts, groups and permissions reused\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e27. REST API\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eAn authenticated REST API exposes mailboxes, conversations, messages, channels, attachments, search, aggregated KPI, assignment, status change and mailbox synchronisation. Credentials are never returned. Sort fields are whitelisted against the real table columns. Write routes append an audit row.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e28. Webhooks\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eOutgoing webhooks are disabled by default. Each payload is signed with HMAC-SHA256 so the receiver can authenticate it, each call is bounded by a timeout and fully logged, and ten consecutive failures deactivate the webhook automatically.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e29. Reporting\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoListBulletCxSpFirst\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eVolume: received, sent, internal, total and conversations per mailbox.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003ePerformance: average first-reply and resolution time, SLA compliance, open and closed conversations.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eQuality: unanswered, overdue, reopened, send failures, unassigned.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eSales: conversations, message volume and responsiveness per customer.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eSupport: distribution by status with delays and derived tasks.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eStorage: attachment count, total and average size and rejections by file type.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpLast\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003ePeriod filters, twelve-month trend chart, CSV and JSON export.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e30. Security\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoListBulletCxSpFirst\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003ePermission check on every page and every action.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eCSRF protection through the Dolibarr token mechanism.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eParameterised and escaped SQL; whitelisted sort fields.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eEscaped output; inbound message bodies rendered inert.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eEncrypted credential storage, never redisplayed, never logged.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eAttachment size, extension and MIME controls with checksums.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpMiddle\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eEntity separation on every table and every query.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoListBulletCxSpLast\" style=\"margin-left: 18.0pt; mso-add-space: auto; text-indent: -18.0pt; mso-list: l0 level1 lfo1; tab-stops: list 18.0pt;\"\u003e\u003c!-- [if !supportLists]--\u003e\u003cspan lang=\"EN-US\" style=\"font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;\"\u003e\u003cspan style=\"mso-list: Ignore;\"\u003e·\u003cspan style=\"font: 7.0pt 'Times New Roman';\"\u003e       \u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c!--[endif]--\u003e\u003cspan dir=\"LTR\"\u003e\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003eSeventeen audited action types with actor, IP, user agent and severity.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e31. GDPR\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eExport of a contact's communications, permissioned anonymisation and erasure, configurable retention, access restriction and full logging of the operations themselves. A warning precedes any definitive deletion.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e32. Multilingual support\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eFrench, English, Spanish, Italian and German, 781 keys each, all authored explicitly. There is no English fallback: a missing translation is a build error, not a silently English screen.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e33. Demonstration data\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003eA dedicated configuration tab populates and clears a complete twelve-month dataset covering every workflow state, so the module can be evaluated immediately. Every generated row is tagged, and the purge acts only on those tags — real data is never touched.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e34. Technical requirements\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003ctable class=\"MsoTableLightGridAccent1\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse; border: none; mso-border-alt: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; mso-yfti-tbllook: 1184; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"mso-yfti-irow: -1; mso-yfti-firstrow: yes; mso-yfti-lastfirstrow: yes;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-bottom: solid #4F81BD 2.25pt; mso-border-bottom-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 5;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eComponent\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; border-left: none; border-bottom: solid #4F81BD 2.25pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 1;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eRequirement\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 0;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eDolibarr\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003e19.x and above\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 1;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003ePHP\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003e8.1 and above\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 2;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eDatabase\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eMySQL 5.7+ or MariaDB 10.3+\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 3;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eRequired extensions\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003emysqli, mbstring, json\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 4;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 68;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi; color: black; mso-color-alt: windowtext;\"\u003eOptional extensions\u003c\/span\u003e\u003c\/b\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003e\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; background: #D3DFEE; mso-background-themecolor: accent1; mso-background-themetint: 63; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 64;\"\u003e\u003cspan lang=\"EN-US\" style=\"color: black; mso-color-alt: windowtext;\"\u003eimap (mailbox retrieval), curl (webhooks)\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"mso-yfti-irow: 5; mso-yfti-lastrow: yes;\"\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border: solid #4F81BD 1.0pt; mso-border-themecolor: accent1; border-top: none; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 132;\"\u003e\u003cb\u003e\u003cspan lang=\"EN-US\" style=\"mso-fareast-font-family: 'MS Gothic'; mso-fareast-theme-font: major-fareast; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: major-bidi;\"\u003eDolibarr modules\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd width=\"288\" valign=\"top\" style=\"width: 216.0pt; border-top: none; border-left: none; border-bottom: solid #4F81BD 1.0pt; mso-border-bottom-themecolor: accent1; border-right: solid #4F81BD 1.0pt; mso-border-right-themecolor: accent1; mso-border-top-alt: solid #4F81BD 1.0pt; mso-border-top-themecolor: accent1; mso-border-left-alt: solid #4F81BD 1.0pt; mso-border-left-themecolor: accent1; padding: 0cm 5.4pt 0cm 5.4pt;\"\u003e\n\u003cp class=\"MsoNormal\" style=\"margin-bottom: 0cm; line-height: normal; mso-yfti-cnfc: 128;\"\u003e\u003cspan lang=\"EN-US\"\u003eThird parties enabled\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan lang=\"EN-US\"\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003ch1\u003e\n\u003cspan lang=\"EN-US\" style=\"color: #0f172a;\"\u003e35. Publisher\u003c\/span\u003e\u003cspan lang=\"EN-US\"\u003e\u003c\/span\u003e\n\u003c\/h1\u003e\n\u003cp class=\"MsoNormal\" style=\"text-align: center;\"\u003e\u003cspan lang=\"EN-US\"\u003eDeveloped by DoliResources\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"text-align: center;\"\u003e\u003cspan lang=\"EN-US\"\u003eCopyright © DoliResources\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\" style=\"text-align: center;\"\u003e\u003cspan lang=\"EN-US\"\u003eWebsite: www.doliresources.com\u003c\/span\u003e\u003c\/p\u003e","brand":"Dolibarr Resources","offers":[{"title":"Default Title","offer_id":54007819239742,"sku":null,"price":299.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0986\/4174\/0094\/files\/RefinedVectorLogoforDoliCRMPro_f38316c3-6d45-4bdd-b6e5-e45f260f53eb.png?v=1785509985","url":"https:\/\/doliresources.com\/products\/messaging-management-dolibarr","provider":"DoliResources","version":"1.0","type":"link"}