Refund & Returns Policy

Because our Products are downloadable digital files, this policy explains exactly when a refund can be granted. We want every customer to be satisfied — and we will always try to fix an issue before anything else.

You are eligible for a refund if

  • The purchased module does not work and our team is unable to resolve the issue after a support attempt.
  • The delivered file is corrupted or incomplete and cannot be repaired by our team.

Refunds are not granted when

  • You changed your mind after downloading a working file.
  • The issue is caused by an incompatible Dolibarr version, server setup or third-party module — compatibility is stated on each product page, so please check before buying.
  • You requested a custom development that was delivered as agreed.

How to request a refund

Email contact@doliresources.com within 14 days of purchase with your order number and a description of the problem. We will respond quickly, attempt a fix first, and process an approved refund to your original payment method.

Good to know

Most "it doesn't work" cases are simple configuration issues we can solve in minutes — reach out to support first and you usually won't need a refund at all.

Last updated: June 2026 · Questions? contact@doliresources.com