Discover powerful Dolibarr extensions designed to automate your business processes
Appliance Store Management turns Dolibarr into a specialised ERP/CRM for companies that sell, deliver, install, service and repair household...
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Appliance Store Management turns Dolibarr into a specialised ERP/CRM for companies that sell, deliver, install, service and repair household appliances. It covers the full lifecycle of an appliance — from catalogue and procurement to sale, delivery, installation, warranty, after-sales, repair, refurbishment and WEEE recycling — so the whole business runs inside Dolibarr without a separate vertical application. The module ships with 44 business objects, a purpose-built “Appliance Control Center” dashboard, decision reporting, a secured REST API and a complete demonstration dataset.
Give appliance retailers and service centres a single, coherent system to trace every unit by serial number, manage manufacturer and extended warranties, run sales, deliveries and installations, operate a complete after-sales service (tickets, diagnostics, workshop repairs, field interventions), manage spare parts and maintenance contracts, handle returns, trade-ins, refurbishment and recycling, and steer the business with real-time KPIs and analytics.
Appliance stores and chains, wholesalers, distributors, multi-brand resellers, importers, franchises, online appliance shops, delivery & installation companies, after-sales services, repair workshops, approved technical centres, maintenance companies, equipment-rental firms, refurbishment and take-back / recycling operators, spare-parts sellers and manufacturer-warranty administrators.
Store managers, salespeople, logistics and delivery teams, installers, after-sales managers, workshop managers, field and workshop technicians, stock and purchasing managers, accountants and, through the customer portal data model, end customers.
One system for retail and service; end-to-end serial-number traceability; warranty and contract control with expiry alerts; a structured SAV workflow from ticket to restitution; spare-parts and compatibility management; realistic dashboards and reporting; native Dolibarr integration; five languages; and a one-click demonstration dataset.
A catalogue of appliance models organised by category/family (refrigeration, washing, cooking, small appliances, connected home, professional) and by brand/manufacturer, each model carrying energy class, annual consumption, power, voltage, capacity, dimensions, weight, noise level, connectivity, warranty duration, buy/sell/promotional prices, margin, stock threshold and lifecycle status.
Every individual unit is tracked by serial number and barcode/QR, with manufacture and reception dates, supplier, store, location and a full lifecycle status (ordered, received, controlled, in stock, displayed, reserved, sold, delivered, installed, in service, breakdown, in repair, returned, traded in, refurbished, recycled, scrapped), plus customer, sold/installed dates and cost.
Sales tickets record store, customer, sale type (appliance, product, service, pack, refurbished), payment method, channel, delivery/installation/trade-in flags, items, totals and margin with detailed lines; the module links to native Dolibarr proposals, orders, shipments and invoices.
Delivery orders with type, planned date, time slot, driver, vehicle, tour, floor, install/trade-in flags, cost and status (to plan, planned, to prepare, ready, loaded, in transit, delivered, postponed, cancelled), supporting tour grouping and late-delivery monitoring.
Installation and commissioning records with technician, planned/done dates, connection type, water and electrical tests, levelling, function test, customer training, old-appliance removal, conformity, reserves and price, plus safety/functional test measurements (insulation, earth continuity, power, temperature, noise).
Manufacturer, seller, extension, parts, labour and commercial warranties with coverage, start/end dates, duration, cap, deductible, exclusions and status (active, expiring soon, expired, void); warranties close to expiry are surfaced on the dashboard.
A complete SAV workflow: ticket intake by channel, qualification, warranty check, assignment, diagnostic, quote and approval, parts ordering, repair, testing, restitution, closure and satisfaction — with fault type, error code, priority and criticality.
Diagnostics capture symptom, checks done, error code, root cause, faulty part, estimated time and cost, repairability and recommendation (repair, replace, return to manufacturer, irreparable, no defect, misuse, non-compliant installation).
Workshop repair orders with entry/out dates, reported fault, warranty flag, planned and used parts, planned and real time, cost and billed price, and a Kanban-friendly status set (received, to diagnose, waiting quote/approval/part, in repair, testing, repaired, ready, returned, irreparable).
Spare parts (boards, motors, pumps, heating elements, thermostats, compressors, seals, filters, belts, sensors, etc.) with manufacturer reference, brand, compatible models, supplier, buy/sell price, stock and alert quantities, location, lead time and obsolescence status.
On-site interventions with technician, type, planned date, duration, distance, parts used, work done, result and price, feeding a first-fix-rate KPI and per-technician analytics.
Maintenance contracts with type, covered appliances, dates, frequency, included visits/parts/labour, SLA, amount, margin and status; preventive maintenance visits are planned and tracked; expiring contracts are surfaced for renewal.
Multi-site stock (new, display, refurbished) with physical/available/reserved/alert quantities, locations and last movement; general, rolling and by-aisle inventories with theoretical vs counted quantities and gaps; lot traceability with recall flag.
RMA records with reason, type (refund, exchange, repair, return to manufacturer, scrap), quantity, refund amount and status; claims with category, priority, description, status and satisfaction.
A refurbishment process (received, inspected, in repair, cleaning, testing, graded, in stock, resold) with operations, replaced parts, cost, aesthetic grade, warranty and resale price.
WEEE recycling and disposal with waste category, weight, provider, date, waste-tracking slip number, recovered components, cost and status (pending, collected, processed, certified).
The “Appliance Control Center” dashboard consolidates commercial, logistics, after-sales and technical KPIs with interactive DolGraph charts: monthly revenue, serials by status, sales by family and by brand, repairs by fault type and interventions by technician, plus quick-action buttons.
Decision reporting covers commercial (monthly revenue, margin, repair rate), stock (value by family), after-sales (tickets by status, satisfaction, fault), technicians (interventions, success rate) and financial (revenue, margin and target rate by store), each exportable to CSV.
The module builds on native Dolibarr objects — third parties, contacts, products, services, stock, warehouses, proposals, orders, shipments, invoices, payments and contracts — and adds its own objects, menus, permissions, REST API, dashboard and reporting. No core file is modified.
A secured REST API under /api/index.php/electromenager exposes devices, serials, brands, spare parts, tickets, repairs, interventions, warranties, contracts, sales, technicians, deliveries and dashboard KPIs, with pagination, sort-field whitelisting and per-route permission checks.
Input validation, output escaping, CSRF protection through Dolibarr, prepared/escaped SQL, fine-grained permissions, API authentication via DolibarrApiAccess, confirmation on demo-data removal and audit-friendly logging.
Delivered in French, English, Italian, German and Spanish; every menu, form, status, dictionary code, message, report and dashboard label is translatable.
One click generates a realistic, FK-coherent dataset (stores, showrooms, categories, brands, appliances, serial numbers, spare parts, suppliers, 13 months of purchases and sales, deliveries, installations, warranties, SAV tickets, diagnostics, repairs, interventions, contracts, technicians, returns, trade-ins, refurbishment and recycling) tagged with import_key GEMDEMO; a second, confirmed and administrator-only click safely removes only the demonstration data.
Dolibarr 16 to 23+, PHP 8.1+, MySQL/MariaDB. Depends on the Third Parties and Products modules. Optional: the API module for REST access. No core modification; module lives under htdocs/custom.
44 business objects across catalogue & traceability, points of sale, purchasing, stock, sales, logistics, warranties, after-sales & workshop, quality and operations; “Appliance Control Center” dashboard with four KPI zones and six charts; five decision reports with CSV export; permissions across nine functional groups; REST API; five languages; PDF/label-ready document data model; and a full demonstration dataset with safe removal.
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